Dispatch Tool: Assigning and Balancing Work

Use Dispatch Tool when you need to compare inspector availability, travel impact, and open time slots before booking a job. This guide explains how to search by address, review slot options, and create a scheduled job from Dispatch.

Written By Ryan Wagner

Last updated About 1 month ago


Where to find it

  • Open Dispatch from the main navigation.

  • The page title is Dispatch Tool.

When you can use it

  • You need calendar access to open Dispatch.

  • What you can view depends on permissions:

    • Some users can see all inspectors.

    • Some users can only see their own inspector view.

  • If you do not see Dispatch, ask an administrator to check your calendar/dispatch permissions.

What Dispatch does

Dispatch combines three things in one place:

  • A map view for address and service area context

  • Inspector routing stats (miles, drive time, stops)

  • A calendar/grid and slot suggestions to help you place jobs

Main input flow (left panel)

  1. Choose a date using the date controls.

  2. Use Select Inspectors to pick who to compare.

  3. Enter the property using the address search field.

  4. In slot scheduling mode, choose a primary service.

  5. (Optional) Open Show More Options and set:

    • Requested Date

    • Requested Inspector

Slot suggestions and list behavior

  • You will see slot cards by day.

  • Each day shows top options and a View Top 3 action.

  • Use + Show More Days to load additional days.

  • If no options are available, Dispatch shows No Available Slots Found with context (for selected date and/or inspector).

  • If a day is full, it shows a FULL badge.

Service area warning

  • If an address is outside an inspector service area, you may see Address Not In Service Area.

  • You can still review results, but this warning helps you avoid assigning outside normal coverage.

Routing stats

For each inspector, Dispatch shows:

  • Miles Driven

  • drive time

  • Stops

Use these side by side to balance workload and reduce travel.

Create a scheduled job from Dispatch

  • Click an available slot in the calendar/grid.

  • The scheduling panel opens so you can complete booking details.

  • If you need to change setup first, use Edit Address Or Service.

After you assign a slot

  • The selected slot opens scheduling so you can finish creating the job.

  • Once saved, the event appears on the assigned inspector calendar.

  • Dispatch and calendar views stay aligned with the latest schedule.

Caveats and common confusion

  • Dispatch results depend on the address, selected service, date, and selected inspectors.

  • If you skip address or service selection, slot results may not load.

  • Permissions can limit who appears in your inspector list.

  • A warning like Address Not In Service Area does not always block action, but it should be reviewed before scheduling.

Need help?

If Dispatch is missing inspectors, shows unexpected slot availability, or does not load slots, contact your Attik administrator or support and share:

  • the address used

  • selected service

  • selected date / requested inspector

  • the exact warning or message shown on screen