Online scheduler: when booking stops (escape hatch)

Where to find it

This screen appears during the online scheduling flow when the address, services, or property details trigger a rule that requires staff follow-up.

When you see it

Common cases include:

1. Phone Consultation Required — The services selected need a phone consultation before the appointment can be booked.

2. Outside Service Area — The property address is outside the company’s configured service area.

3. Special Property Size Consultation — The property size requires a consultation for accurate scheduling and pricing.

What you see on the page

• A clear title (one of the three above).

• A short message explaining why online booking stopped.

• A card titled We will reach out to you shortly. with text Feel free to contact us as well.

• Your company’s name, Phone, and Email when configured.

What the client can do

• Call to Schedule — Shown when a phone number is available; starts a phone call.

• Start Over — Returns to the beginning of the scheduler flow.

Additional line on the page:

• Our team is ready to help you schedule your appointment

After the client leaves this screen

• Your office may receive the lead according to your normal scheduler and CRM workflows.

• The client can use Start Over if they entered information incorrectly.

Caveats and common confusion

• This screen is not an error page; it is an intentional branch when automatic booking is not allowed.

• Messaging is fixed per reason; your company still controls contact details shown in the card.

Need help?

If clients report seeing this screen unexpectedly, staff should verify:

• service area configuration

• service rules that require consultation

• property size or unit settings used by the scheduler

Provide support with the title shown on the escape screen and the address or services the client chose.